Warranty & Parts

Parts quality and repair accountability are two of the most overlooked factors in appliance service. A cheap, non-genuine part may appear to fix the problem — but it often fails again within months, leaving you with the same repair bill and additional downtime. We stand behind every repair we perform. Our service includes a warranty on the work completed by our technicians and on the parts purchased through us — so you can be confident the job is done right.

Our Service Warranty

Every repair we complete is backed by our own service warranty. If the same issue reoccurs within the warranty period, we will return and resolve it at no additional charge. This covers the labor and workmanship of our technicians. Please note: we do not provide or represent the official Miele manufacturer warranty, and we do not offer manufacturer warranty extensions. Our warranty covers exclusively the work performed and the parts supplied by us.

Parts Warranty

All parts purchased through us carry their own warranty. If a part we supplied fails within the warranty period, we will replace it. We use genuine Miele parts and OEM-compatible alternatives — both are covered.

Genuine and OEM-Compatible Parts

We source parts from two approved channels:

• Genuine Miele parts — exact manufacturer replacements for current and recent models
• OEM-compatible parts — third-party components made to the same specification, available for older models where genuine parts are no longer stocked

Parts are ordered after our technicians have completed the diagnostic assessment of your appliance. This ensures we source the exact component needed for your specific model and problem — no guesswork, no unnecessary parts.