Refund, Return and Cancellation Policy
Effective Date: March 24, 2026
1. Appointment Cancellations
1.1 Cancelling Scheduled Services
Customers must notify Miele Repair Guide at least 24 hours before their scheduled appointment to avoid cancellation fees. Cancellations within 24 hours of the appointment may incur a late cancellation charge. If technicians arrive on-site but cannot perform services due to access issues or client-related problems, a service call fee may apply.
1.2 Missed Appointments
Failing to be present at your appointment without prior notice results in a service call fee charge.
2. Deposit Terms
2.1 Deposit Policy
All deposits paid to Miele Repair Guide are final and nonrefundable, as they reserve appointments and cover advance part purchases.
2.2 Deposit Credit
Deposits apply toward the total invoice amount for your final service.
3. Refund Policy
3.1 Services Rendered
Completed services do not qualify for refunds. If appliances show continued issues after service, we evaluate situations and provide repair options under warranty terms.
3.2 Customer Satisfaction
Dissatisfied customers should contact us within 24 hours of service. We make reasonable efforts to resolve issues, potentially including additional service under warranty.
4. Service Warranty
4.1 Labor Guarantee
A 30-day warranty covers labor but excludes consumables and external parts like refrigerant, filters, fuses, access valves, and mechanical components.
4.2 Submitting Warranty Claims
Customers must notify us within 24 hours of noticing issues and provide technician access for evaluation and necessary work.
4.3 Warranty Conditions
Warranty coverage applies only to services directly provided by Miele Repair Guide, excluding third-party work or referrals.
5. Estimates and Billing
5.1 Estimates
Written estimates are provided before repair work begins. Additional charges require prior approval.
5.2 Diagnostic Charges
A diagnostic fee may apply if customers decline repair following the technician’s assessment.
6. Contact Us
Miele Repair Guide
Email: [email protected]
Phone: 844-638-9511
Website: https://mielerepairguide.com/
Hours: Mon–Fri 8AM–8PM, Sat–Sun 9AM–4PM